CUSTOMER SATISFACTION POLICY

CUSTOMER SATISFACTION POLICY

COMMITMENT; As İnci GS Yuasa, we are committed to defining, implementing and maintaining the complaints-handling process.

CAPACITY; Adequate resources have been created and accessible to handle complaints received by our businesses. At the same time, the necessary management mechanism has been established and functioning for the effective and efficient use of these resources.

TRANSPARENCY; All our corporate and individual customers, personnel and other interested parties were informed about our complaints-handling process, which we created and put into practice as İnci GS Yuasa. All kinds of about our products and / or services; Feedback and applications such as questions, requests, satisfaction and complaints can be forwarded to us.

ACCESSIBILITY; For applications and feedback, contact us via our call center line at 444 5 258(AKÜ) and our websites www.incigsyuasa.com, www.inciaku.com, www.easaku.com, www.hugelaku.com, www.blizzaroaku.com access can be provided.

RESPONSABILITY; Applications and feedbacks are recorded by the Customer Experience Department, and the registration number created for the follow-up of the relevant record is notified to the notification owner via sms, e-mail, or telephone.

IMPARTIALITY; Each notification received by our business is evaluated in an objective, fair, impartial and unbiased manner within the scope of our complaint handling process.

FEE; During the evaluation of the notifications received by our businesses within the scope of our process, no fee is charged to the applicants under any name, this process is free of charge for the applicants.

INTEGRITY OF INFORMATION; In the process of handling complaints, İnci GS Yuasa ensures that the information is correct, does not mislead, and that the collected data is relevant, accurate, complete, meaningful and useful.

SECURITY; İnci GS Yuasa does not share the personal information it receives from notification owners with any department and/or institution/organization within the framework of the principle of confidentiality within the scope of the complaint handling process. Personal information is always kept confidential in accordance with personal data protection law. However, this information can be disclosed if the notification owner expressly consents or if there is a legal obligation.

CUSTOMER FOCUS; Care is taken to meet the expectations of our customers and protect their rights, by providing applicable solutions within the framework of our company policies and legal regulations, whose satisfaction we aim to ensure.

ACCOUNTABILITY; All feedback and applications received by our businesses are recorded and evaluated, and the decisions taken as a result of the evaluation are reported back to the applicants together with their justifications.

CONTINUOUS IMPROVEMENT; As İnci GS Yuasa, it is always aimed to carry out our process more effectively and efficiently by identifying and addressing the areas open to improvement in our complaint-handling process with the philosophy of continuous improvement.

SUFFICIENCY; It is aimed that the personnel who handle the notifications received by our enterprises are fully qualified and kept up to date according to the needs.

PUNCTUALITY; As İnci GS Yuasa, it is aimed to address and finalize the incoming notifications as soon as possible depending on the subject and the nature of the method used in the evaluation.

As İnci GS Yuasa; In order to establish long-term relationships with our customers, taking into account the financial, operational, institutional and economic conditions based on legal regulations, we involve our employees and all our stakeholders in the process, produce timely solutions for each of the notifications we receive, and ensure customer satisfaction and continuous improvement of our product/service quality. We undertake to contribute to its development in the light of the above principles.

Kadir KAYMAKÇI

Managing Director